Protect Others' Self Esteem
Nobody ever calls me because things are going well.
When the Outsiders arrive (consultant, contractor, new guy, whatever), they will be full of “best practices” and experiences codged from other, more fanciful clients. They look around, horrified, because they have a keen eye for the dysfunctional. I’ll be the first to admit, I see bad security, architecture, process, design, whatever it is - and my first reaction is an emotional one. Usually angry, usually self-righteous.